🔍

Select a conversation

Choose a chat from the left to get started

⚡

Make.com Webhook

Every inbound WhatsApp message triggers your Make.com scenario automatically

💬

Customer sends message

A WhatsApp message arrives in your inbox

→

⚡

Webhook fires

Adwix sends the message data to your Make.com URL

→

🤖

Your automation runs

CRM updates, auto-reply, lead capture — anything

Your Make.com Webhook URL

Webhook Payload Format

This is what Make.com receives on every inbound message

{
  "waba_id": "your_waba_id",
  "from": "919876543210",
  "name": "Customer Name",
  "type": "text",
  "message": "Hello, I need help",
  "timestamp": "2026-03-22T10:30:00Z",
  "message_id": "wamid.xxx"
}

Popular Automation Ideas

What you can build with Make.com + Adwix

📋

Lead capture to Google Sheets

Every new WhatsApp inquiry saved as a row automatically

🎯

Auto-create CRM contacts

Add to HubSpot, Salesforce, or Zoho when someone messages

📧

Email notifications

Get an email alert when keywords like "urgent" are received

📅

Booking confirmations

Create calendar events and send confirmation templates automatically

Get started free on Make.com →

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Sent

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Delivered

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Read

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Replied

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Sending

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Failed

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Total

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Success %

All Campaigns

Campaign Name	Recipients	Sent	Failed	Success %	Template	Status	Date
😴 No campaigns yet Create your first campaign to start reaching customers

0 campaigns

/ Create New Campaign

What message do you want to send?

Add campaign name and template below

Campaign name

Select template message

Who is your audience?

Choose from saved contacts or import a CSV file

Select All 0 / 0 selected

No contacts. Add contacts in the Contacts tab first.

When do you want to send it?

Send immediately or schedule for later

Send now

Campaign starts immediately after publishing

Schedule for a specific time

Pick a date and time to send

Preview

💬

Your Business

WhatsApp Business

Select a template to preview the message.

Now ✓✓

Campaign Summary

Campaign—

Template—

Recipients0

ScheduleSend now

Set up your template

Choose the category that best describes your message template. Then, select the type of message that you want to send.

Default

Send messages with media and customised buttons to engage your customers.

Catalogue

Send messages that drive sales by connecting your product catalogue.

Flows

Send a form to capture customer interests, appointment requests or run surveys.

Calling permissions request

Ask customers if you can call them on WhatsApp.

Default

Send messages about an existing order or account.

Flows

Send a form to collect feedback, send reminders or manage orders.

Calling permissions request

Ask customers if you can call them on WhatsApp.

Default

Send one-time passcodes or verification codes.

Template preview

K

Your Business

WhatsApp Business

Your message will appear here once you start editing.

11:59 ✓✓

This template is good for

Welcome messages, promotions, offers, coupons, newsletters, announcements

Template areas that you can customise

Media, header, body, footer, button

Template name and language

Name your template

You need to enter a name for your template. 0/512

Select language

Content

Add a header, body and footer for your template. Cloud API hosted by Meta will review the template variables and content.

Media sample · Optional

Body *

0/1024

Footer · Optional

0/60

Buttons · Optional

Create buttons that let customers respond to your message or take action. You can add up to ten buttons. If you add more than three buttons, they will appear in a list.

Template preview

K

Your Business

WhatsApp Business

Your message will appear here...

Now ✓✓

Name	Phone	Tag	Added	Actions
👥 No contacts yet. Add a contact manually or import a CSV file.

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Messages Sent

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Messages Received

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Conversations

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Templates Approved

Messages This Week

Message Types

Text

Templates

Media

Profile

Your account information

?

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ClientWABA: —

WhatsApp Account

Your connected WhatsApp Business details

Phone Number

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Connected

WABA ID

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Platform

WhatsApp Cloud API

v25.0

Notifications

New Message Alerts

Get notified on new messages

Template Approvals

Get notified on template status

⚠️

No Payment Method Added

You are on the free tier — limited to 1,000 conversations/month. After that, messages stop delivering. Add a payment method in Meta Business Manager to continue without limits.

Add Payment Method

Opens Meta Business Manager → add your card to your WhatsApp Business Account

✓

Unlimited conversations — no delivery blocks after 1,000/month

✓

Higher messaging tiers — scale from 1K/day to unlimited

✓

Broadcast campaigns — requires payment method on file

✓

First 1,000 conversations/month always free

🔒 Opens Meta Business Manager in a new tab · Your card is stored securely by Meta, never by Adwix

WhatsApp Conversation Pricing — India

Meta charges per 24-hour conversation window, not per message sent

Category	Initiated by	Use case	Rate (INR)
Marketing	Business	Promos, campaigns, broadcasts	₹0.78
Utility	Business	OTPs, confirmations, reminders	₹0.125
Service	Customer	Customer-initiated conversations	Free

💡 First 1,000 conversations every calendar month are free. Billing starts from conversation 1,001 onwards.

📥 Inbox

View conversations — All incoming and outgoing WhatsApp messages appear here in real time.

Send messages — Type in the box at the bottom and press Enter or click Send.

Send templates — Click the 📋 icon to send an approved template to a contact.

Search — Use the search bar to find conversations by name or phone number.

Message ticks — ✓ Sent, ✓✓ Delivered, blue ✓✓ Read by recipient.

💡 New messages auto-appear every few seconds. You'll hear a sound when a new message arrives.

📋 Templates

Create template — Click + New Template, fill in Header, Body, Footer and Buttons.

Approval — Templates are reviewed by Meta. This takes 0–24 hours. Only APPROVED templates can be sent.

Template types — Marketing (promotions), Utility (confirmations), Authentication (OTPs).

Quick send — Click Send button on any approved template to send it directly to a contact.

💡 Use variables like {{1}} in the body to personalize messages with contact names.

📣 Campaigns

Create campaign — Click + New Campaign, choose a template and select recipients.

Add recipients — Select from saved contacts or upload a CSV file.

CSV format — Your CSV must have columns: phone, name (optional), tag (optional).

Track results — View Sent, Delivered, Failed and Success % for each campaign.

💡 Only APPROVED templates can be used in campaigns. Failed sends are usually due to invalid phone numbers.

👥 Contacts

Add contact — Click + Add Contact and enter phone number with country code (e.g. 919876543210).

Import CSV — Upload a CSV file with phone, name, tag columns to bulk import contacts.

Tags — Use tags like Lead, Customer, VIP to organize and filter contacts.

Message contact — Click Message button next to any contact to open their chat.

💡 Phone numbers must include country code without + symbol. India: 91XXXXXXXXXX

📊 Analytics

Messages Sent — Total outbound messages sent from your account.

Messages Received — Total inbound messages from your customers.

Weekly chart — Visual breakdown of messages sent and received each day this week.

Message types — Donut chart showing breakdown of Text vs Templates vs Media messages.

💡 Analytics data updates in real time based on your actual message history.

⚙️ Settings

Profile — View your account name, email and WABA ID.

Webhook URL — Connect Make.com or Zapier to automate workflows when messages arrive.

Copy WABA ID — Click Copy button to copy your WhatsApp Business Account ID.

💡 Use the Webhook URL to connect with CRMs, Google Sheets or any automation tool.

🙋 Need more help?

Can't find what you're looking for? Our support team is available to help you with any questions about your WhatsApp Business account.

WhatsApp Support Email Support