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Short answer: Your WhatsApp number’s health decides how many new people you can message each day. In Adwix Connect you check it in two places: the Number Health panel on the Home dashboard (quality rating and messaging limit, straight from Meta) and Settings → WhatsApp, which shows token status, phone status, quality, limit and payment method. Green everywhere means you are good to go.
In this guide you’ll learn
- What “Connected” means on your dashboard
- What each stat card on Home tells you
- What quality rating and messaging limit mean, in simple words
- Where to see the full Account Health check
- How to keep your number healthy
Why does WhatsApp number health matter?
Meta watches how people react to your messages. If customers read and reply, your number stays healthy. If many people block or report you, Meta lowers your quality and can reduce how many people you are allowed to message.
So before building anything, it is worth one minute to check your number is in good shape.
Step 1: Check you are connected
On the Home screen, look at the top. Your business number sits in a green pill on the top left. On the top right you should see a Connected tag.
Connected means Adwix Connect is talking to Meta live, right now. If it ever shows anything else, messages may not go out, so fix that first.
Step 2: Read the stat cards
The cards on Home update in real time. Here is what each one tells you:
- Messages sent and received: how busy your WhatsApp is
- Conversations: how many chats are open
- Approved templates: how many messages Meta has approved for you to send
- Contacts: how many people are saved
- Delivery rate: how many of your messages actually reached phones
- Broadcasts and chatbot runs: how much your automation is doing
WhatsApp Business API tool
Run your team’s WhatsApp from one inbox
Everything in these videos is live in Adwix Connect today. Connect your number, invite your team and start replying from one screen.
- Official Meta WhatsApp Cloud API
- Shared inbox, broadcasts, chatbots and AI
- Set up by the team that runs WhatsApp funnels for our own clients
Step 3: Read the Number Health panel
This panel comes straight from Meta and shows two things:
Quality rating
A score for how customers feel about your messages. Green is high, yellow is medium, red is low. You want green.
Messaging limit
How many new people you can start a conversation with in 24 hours. Replying to people who message you first does not count towards it. As you send good messages, Meta raises this limit over time.
Step 4: Open Settings → WhatsApp for the full check
For the full picture, click Settings, then the WhatsApp tab. The Account Health rows show:
- Token status: the secure link between Adwix Connect and Meta is working
- Phone status: your number is active on WhatsApp
- Quality rating: the same score as on Home
- Messaging limit: your current daily limit for new conversations
- Payment method: whether a payment method is set up with Meta, which is needed for paid messages like templates
All green means everything is set up correctly.
Step 5: Update your WhatsApp business profile
Scroll down on the same page to edit your business profile: email, address and description. Change it here, click save, and it updates on WhatsApp itself, so customers see the right details when they tap your business name.
How to keep your WhatsApp number healthy
- Only message people who agreed to hear from you.
- Add an opt-out line such as “Reply STOP to unsubscribe” to marketing messages.
- Don’t send the same offer twice in a day. Adwix Connect’s frequency guard helps with this.
- Send messages people expect and find useful, at sensible times.
- Remove numbers that never receive messages.
Since Meta now charges for many WhatsApp messages in India, a healthy number also saves money. See our guide to WhatsApp message charges in India.
Key terms in plain English
- Quality rating
- Meta’s score for how customers react to your messages: green (high), yellow (medium) or red (low).
- Messaging limit
- How many new people your number can start conversations with in 24 hours.
- Access token
- A secure key that lets Adwix Connect send and receive messages for your number. Token status shows it is working.
- Business profile
- The email, address and description customers see on your WhatsApp business page.
Frequently asked questions
What is a WhatsApp quality rating?
It is Meta’s score for how customers react to your messages, shown as green (high), yellow (medium) or red (low). Blocks and reports lower it.
What is the WhatsApp messaging limit?
It is how many new people your business number can start a conversation with in 24 hours. Replies to customers who message you first do not count towards it.
Why did my WhatsApp quality rating drop?
Usually because people blocked or reported your messages. Message only people who opted in, add an opt-out line and avoid sending the same offer too often.
Where can I check my WhatsApp account health in Adwix Connect?
On the Home dashboard’s Number Health panel, and in full under Settings → WhatsApp.
Try it on your own number
Check your number’s health in one screen
Everything in this episode is live in Adwix Connect today. Pick a plan and connect your WhatsApp number, or book a free walkthrough first.
Shashi Pundir
Co-Founder of Adwix Media. Builds the systems, media and technology that turn ad clicks into booked customers, including Adwix Connect, our WhatsApp Business API platform.
We run the ads, the WhatsApp follow-up and the pipeline.
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